We take all complaints seriously. If you wish to register a complaint then please contact a Director.
In writing to Cheam Insurance Brokers Limited, 4a Ewell Road, Cheam, Surrey, SM3 8BU.
By telephone on 020 8652 7733.
We will acknowledge your complaint in writing and tell you how we will handle it.
If we are unable to resolve your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. They can be contacted at Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0845 080 1800.
A copy of our complaints procedure is available upon request
A consumer has the right to cancel a general insurance contract within 14 days of receiving the contractual terms and conditions. In the event of cancellation, Insurers may return a pro rata premium based on the time on risk.
The policy may also be cancelled at any time during its currency by giving seven days notice in writing and returning the Certificate of Insurance to us at our office address. In the absence of a Certificate of Insurance , a Lost Certificate Declaration must be completed and the Insurance will remain in force until these have been received. Any return of premium will be calculated in accordance with your Insurer’s cancellation rates and will be dependent upon any claims which have been made or any incidents which have occurred that could give rise to a claim.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim with no upper limit.
For Compulsory classes of insurance, insurance advisory and arranging is covered 100% of the claim, with no upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
This terms of business shall be governed by and construed in accordance with the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales:
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